Create A Castle Shipping
Our shipping department is open Monday through Friday. Normally orders will ship within 1-2 days after your purchase and take three to seven business days to arrive anywhere in the continental US. Our default shipping choice is USPS.
Create A Castle Return Policy
We want you to be completely satisfied with your order. If, for any reason, you are not satisfied with your purchase within 60 days, unwanted kits/parts can be returned for a full refund minus shipping and handling. Any defective unused tools will be replaced at no cost.
Please note that returned merchandise should include the vendor packaging and be unused. We will not return used items and out of its original packaging.
Returns should also be accompanied by the original receipt whenever possible.
If you do not have the packing slip, please include the following information with your return:
• Your name and billing address.
• The name, address and zip code of the person who placed the order, if it was a gift.
• The original purchase price and date of the purchase.
• The item number of the merchandise, if available.
Our Return Address Is:
Create A Castle, LLC.
PO Box 433
Bridgewater, Connecticut 06752
Please allow 10-14 days for the processing of your return and refund.